[Stefanie]

We have the problem that our published CHM file is not displaying any (!) content when invoked by our c# application. It's not a security issue, because we already applied all the necessary patches from microsoft regrading the InfoTech issue http://support.microsoft.com/kb/902225.
The problem exists under a Windows 2003 Server. We use AuthorIT Version 4.3.
Our page is just white (I mean completely white). If the problem existed due to a security problem (see MS InfoTech issue), the online help page would display something like the following:
Action canceled Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.
Or
The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Our page is just white.
Anyone out there who has an idea what this could be.

[helmut seeger]

not sure if i understand the problem correctly. are you talking about context help?
first thing to check should be: rightclick the shown chm page - you'll see the id of the published file in the window title. compare this id with the published html page in your publishing folder.

helmut

[Stefanie]

We found the solution regarding the "completely white contect help" issue:
The problem was that we where still using the old .Net AxShDocVw.dll (probably .Net 1.1) for displaying HTML code in our Application, which conflicts with the displaying of .chm files. We now removed the old DLL and replaced it with the new NET 2.0 WebBrowser control. This made the context help also work.

Thanks to Helmut for his quick attempt to help!